What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. This data is held by third parties who have data policies including: https://www.shopify.com/legal/privacy, https://www.constantcontact.com/legal/privacy-statement, https://www.rackspace.com/information/legal/privacycenter, https://gleam.io/privacy, https://gleam.io/privacy
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, billing address, phone number, or credit card information. Other than your credit card the 3rd parties above retain this information so that we may utilize it to market to you in whatever means are available to us including on other websites such as Google and Facebook, among others. Additionally, we identify you through cookies that are shared with third parties to enable us to market to you on other websites.
Further, we have enabled Google Analytics to collect information about the nature of our users experience while visiting Rock.com including but not limited to Google Analytics Demographics and Interest Reporting. This will enable us to continually improve the services we provide to our customers. However, to opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout/
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To market to you on social media, search engines, and other websites as well as physical mail and phone calls and text messages to the phone numbers provided (this allows us to keep you continually informed and updated regarding product opportunities). If you wish to not have ads shown to you based on your Google account, visit this website: https://www.google.com/settings/u/0/ads/authenticated.
• To send periodic emails
The email address you enter into our shopping cart may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc. Further, if you enter your email address to receive any discounts or promotions, you will receive occasional company news, updates, promotions, related product or service information, etc.
• To administer a contest, promotion, survey or other site feature
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.
These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We may disclose your personally identifiable information to trusted third parties who assist us in operating our website, conducting our business, servicing you, or marketing to you on our behalf so long as those parties agree to keep this information confidential. We may also release any or all personally identifiable information to any entity that may operate the Rock.com Website and/or Business as a third party operator or successor in interest. We may also release your information when we believe release it is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.