PRIVACY
POLICY
This Privacy Policy
discloses the privacy practices of Rock.com and is incorporated into, and
subject to the terms of, Rock.com’s Terms of Service located at
http://www.rock.com/TermsOfUse.htm
(“TOS”). All undefined
capitalized terms used in this Privacy Policy shall have the meanings set forth
in the TOS. We care deeply about
online privacy. If you have any
questions concerning this privacy policy, please email us at info@Rock.com.
Rock.com provides several
online services, including:
·
Web-based email accounts;
·
access to Internet audio
transmissions;
·
music videos and text and
video news;
·
an independent music
forum to upload and listen to music from independent artists;
·
an Internet sub-domain
redirection service;
·
an online store for
music-related merchandise (subject to the Addendum at the end of this Privacy
Policy)
·
access to vendors of
music merchandise and concert tickets;
·
access to Internet-based
games;
·
a personal Web page
hosting service;
·
a “Social Network”
service that allows users to create unique personal profiles and communicate and
share photographs and other information through chat, confidential messaging,
online forums and other communications tools;
·
“Rock.com Concierge,”
a service in which Rock.com acts as an intermediary assisting users in locating
and purchasing concert tickets and related travel services and accommodations
from third-party vendors; and
·
such other services and
resources as Rock.com may provide in the future from time to time.
In almost all cases, we do
not obtain any personally identifiable information about you unless you choose
to reveal it. You are not required
to disclose any personally identifiable information to us, although many parts
of our site may not be available to you unless you do so.
Rock.com collects information that users submit through user profiles, such as names, email addresses, age, personal interests, gender, education and occupation. We also store music that users upload in the independent music forum, personal Web page content that users upload to the hosting service, messages and communications generated through email accounts and the features of the Social Network service. In addition, Rock.com logs non-personally-identifiable information including profile information, aggregate user data, and browser type, from users and visitors to the site. Rock.com also collects IP address information.
From time to time, Rock.com
or a partner, may sponsor a promotion, sweepstakes or contest on Rock.com. Users
may be asked to provide personal information including name, email address or
home address or to answer questions in order to participate.
We may transfer personal information to certain ad partners from which
you have explicitly requested to receive information.
In such case, it will be clear at the point of collection who is
collecting the personal information and whose privacy statement will apply.
See the “Third Party Advertising” section below for more information.
General.
We may periodically view or access individual user accounts and
records (including any user content stored in public and non-public areas of
user accounts), without notice, for the purpose of investigating or resolving a
problem or dispute, a support issue or problem with the Web site, a suspected
violation of a law, regulation, the TOS or the rights of any third party, or
as may be required by law or legal process.
In such cases, we may also remove user content without notice. Rock.com
uses age information to limit access to Rock.com services to users 13 and older
and, in some cases, to users who are adults.
For more information, see the section “Children” below and in the TOS.
We use email addresses to add users to other users’ Social Network
circles, and to send updates, a newsletter or other notifications related to the
service. We also use demographic and
other information contained in personal user profiles to serve targeted
advertisements to users, including ads for special events or to promote other
services on the Web site.
Usage
Data. Rock.com uses
non-personally-identifiable information, including profile information,
aggregate user data, and browser type, from users and visitors to the site, to
manage the Web site, track usage and improve the Web site services.
User IP addresses are also recorded for security and monitoring purposes.
“We allow third-party companies to serve ads and/or collect certain anonymous information when you visit our web site. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other Web sites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or third party web beacon to collect this information. To learn more about this behavioral advertising practice or to opt-out of this type of advertising, you can visit http://www.networkadvertising.org/managing/opt_out.asp.”
Web-Based Email.
Certain technical processing of
e-mail messages and their content may be required to send and receive messages,
conform to connecting networks’ technical requirements, conform to the
limitations of the Rock.com email service (“Email Service”), or conform to
other similar requirements. Rock.com
includes IP addresses in outgoing mail message headers, as specified by standard
Internet protocol. Rock.com reserves
the right to send information notices and targeted marketing messages to any or
all users’ Rock.com email addresses created through the Email Service without
the right to opt out. Furthermore,
Rock.com may use the content of messages sent through the Email Service to
generate targeted communications to users. We
do not otherwise use addressing information or the content of messages stored in
your Web-based email account for any purpose.
Independent Music.
We make music and other content you upload to the independent music forum
available for registered users and the public to play, hear and view through the
service. We also use certain
uploaded music, while such music is maintained in the independent music forum,
to promote Rock.com or a portion of the Service.
In addition, we use certain other content uploaded to the independent
music forum, such as pictures and band names, for promotional purposes, and we
may continue to do so after users remove such content from the forum.
We do not use this content for any other purpose.
Personal Web Pages.
We make content you upload and store on your personal Web pages available
for registered users and the public to access and view.
We do not use this content for any other purpose.
Social Network.
When you register for a Rock.com account, Rock.com automatically establishes
a Social Network profile for you. In order to facilitate user interaction in the
Social Network community, your Social Network profile will display to other
users and the public certain personally identifiable information that you
provided when you registered for your email account, including without
limitation your email username, age and geographic location. You may change the
registration information that displays on your Social Network profile, but you
will have no ability to filter or hide this information. In addition, you will
have no ability to opt out of the Social Network service and retain your email
account. If you do not wish to have your email registration information
displayed in a Social Network profile, you must cancel your Rock.com email
account to remove your Social Network profile.
We encourage users not to reveal additional personally identifiable
information on the public profile, such as street addresses and telephone numbers, but
users may provide any personal information they wish in private messages to
other users. Users’ email
addresses are not available in the public profile; however, a user’s email
address is revealed to another user if the user sends a message to the other
user through the service. The
recipient’s email address is not available to the sender unless the recipient
chooses to reply. PLEASE BE
ADVISED, HOWEVER, THAT ANYTIME YOU CHAT, POST MESSAGES, PHOTOS, VIDEOS OR MUSIC
FILES, SET UP WEB PAGES, OR OTHERWISE PROVIDE CONTENT IN PUBLIC AREAS OF THE
SOCIAL NETWORK, EACH OF THESE COMMUNICATIONS WILL BE LINKED TO YOUR ROCK.COM
USERNAME. This means that any other
member using the Social Network may find and contact you through your username
in response to any postings and messages you create in public areas.
To facilitate searching and finding friends and acquaintances on the
service, Rock.com also allows users to search for other members based on
personal information provided in numerous categories in the public profiles.
Rock.com
Concierge. Rock.com stores
users’ credit card numbers, addresses, phone numbers and other order
information submitted via the Concierge service as part of the users’ profiles
so that Rock.com may offer expedited ordering to users who wish to make future
purchases via the Concierge service.
Except as specifically
described in this Privacy Policy or in circumstances in which you are expressly
informed otherwise, as a matter of policy we do not sell, rent, share, trade,
give away or otherwise disclose any of your personal information to third
parties.
To provide you with a broad
range of services through the Rock.com Web site, Rock.com allows certain
third-parties to provide services in connection with portions of the Web site,
and Rock.com may share with these service providers:
(a) profile information; (b) aggregate usage information in a
non-personally identifiable manner; (c) Rock.com email addresses; and (d) the
content of messages sent through the Email Service.
For more information, see the sections entitled “Email Service,”
“Links and Merchandise Services” and “Addendum to Privacy Policy for
Rock.com Store” below.
To present to members more targeted advertising, products and services, Rock.com may share with advertisers and other third parties: (a) profile information; (b) aggregate usage information in a non-personally identifiable manner; (c) Rock.com email addresses; and (d) the content of messages sent through the Email Service. For more information, see the "Third Party Advertising" section below.
Finally, Rock.com and/or its service providers may, without notice, preserve, copy and disclose personal information (including without limitation any user content stored in public and non-public areas of user accounts) to service providers, law enforcement officials, courts and/or other third parties if such actions are believed to be necessary: (1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by Rock.com or its service provider, whether or not a response is required by applicable law; (2) to enforce the Rock.com TOS or to protect the rights of Rock.com or its service providers; (3) to respond to claims that any user content violates applicable laws or regulations or the rights of third parties; or (4) to protect the rights, property or safety of the public and users of the service. Rock.com reserves the right to transfer personal information to a successor in interest that acquires rights to that information as a result of the sale of Rock.com or substantially all of its assets to that successor in interest. For more information see the "Changes in Our Privacy Policy" section below.
Additional Doubleclick
Disclosure:
We use third-party advertising companies to serve ads when you visit our Web
site. The third-party advertising technology that we use on this Web site uses
information derived from your visits to this site to target advertising within
this site. In addition, our advertisers may use other third-party advertising
technology to target advertising on this site and other sites. In the course of
advertisements being served to you, a unique third-party cookie or cookies may
be placed your browser. In addition, we use Web beacons, provided by
third-party advertising companies, to help manage and optimize our online
advertising. Web beacons enable us to recognize a browser's cookie when a
browser visits this site, to learn which banner ads bring users to our Web site
and to deliver more relevant advertising. To "opt-out," please click here.
http://www.doubleclick.com/privacy/index.aspx.
Rock.com uses a third party
to provide the “Invite a Friend” service on the Web site.
If a user elects to use the Invite feature to invite a friend to our
site, our third-party provider will ask the user for the friend's email address.
The provider will automatically send the friend an email inviting him or her to
join the site. Rock.com does not
store or use these email addresses for any purpose; accordingly, the collection
and use of this information is entirely governed by the privacy policy of our
third-party provider.
Rock.com provides the Email Service through a through a third-party service provider, IBM, which hosts all user Rock.com email accounts and content. Thus, IBM receives and has access to any personal information in your email account, statistical information about your usage of your email account, and non-personally identifiable statistical information about aggregate usage of the Email Service by Rock.com users generally. Be aware that Rock.com is not responsible for the privacy practices of IBM. We encourage you to use prudence and caution in using the Email Service, and we also urge you to review carefully the privacy policies of IBM at http://www.ibm.com/privacy/details/us/en/.
Consistent
with the section above entitled “Sharing and Disclosure of Information
Rock.com Collects,” IBM may, independently or at the request of Rock.com,
copy and disclose information contained in and relating to Rock.com email
accounts to law enforcement officials, courts and/or other third parties
if it believes such actions are necessary: (1)
to conform to legal requirements or to respond to a subpoena, search warrant or
other legal process received by IBM or Rock.com, whether or not a
response is required by applicable law; (2) to protect the rights of IBM
or Rock.com; (3) to respond to claims that any user content violates
applicable laws or regulations or the rights of third parties; or (4) to protect
the rights, property or safety of the public and users of the Email Service.
This site may contain links
to other Web sites. Please be aware that Rock.com is not responsible for the
privacy practices of other Web sites. We encourage our users to be aware when
they leave our site and to read the privacy statements of each and every Web
site that collects personally identifiable information. This privacy statement
applies solely to information collected by this Web site.
Furthermore, Rock.com
provides access to merchandise services of several third-party vendors.
Such merchandise includes, without limitation, concert tickets, compact
disks and audio equipment. Please be
aware that applicable third-party vendors operate and control these services,
which in some cases may be co-branded with Rock.com.
Rock.com does not collect credit card or other financial information on
the Rock.com Web site, and such third-party vendors, or other third parties, and
not Rock.com, collect such financial information from users.
Accordingly, the privacy policies of such third parties will govern these
services, and we encourage you to read the privacy statements associated with
them. This privacy statement will
not apply to any information you supply to third-party vendors through such
merchandise services. Please see the List
of Links to Privacy Policies of Rock.com's Third Party Vendors below.
Please note that, although Rock.com uses reasonable efforts to keep the
list complete and current, vendors change frequently and you are encouraged to
contact Rock.com if you wish to verify a particular provider or the location of
its privacy policy. Please
see the Addendum to this Privacy Policy below for information regarding the
collection, use and disclosure of information through the Rock.com online store
accessible at store.rock.com.
Finally, as part of the
Concierge service, Rock.com acts as an intermediary between users and
third-party vendors providing tickets and related travel services.
In the course of ordering such tickets and services, users may provide
credit card numbers and other personal information:
(a) directly to third-party vendors by means web pages operated by such
vendors and co-branded with Rock.com; or (b) to Rock.com, which, in turn,
provides such information to such vendors. In
either case, the privacy policies of such vendors will also govern these orders,
and we encourage you to read these third-party privacy statements.
Please keep in mind that,
whenever you voluntarily disclose personal information online to public areas
such as message boards, journals, chat rooms, Weblogs or classified ads, that
information can be collected and used by others.
Among other things, other users may use such information to send you
unsolicited communications. PLEASE
BE ADVISED THAT ANYTIME YOU CHAT, POST MESSAGES, PHOTOS, VIDEOS OR MUSIC FILES,
SET UP WEB PAGES, OR OTHERWISE PROVIDE CONTENT IN PUBLIC AREAS OF THE SOCIAL
NETWORK, EACH OF THESE COMMUNICATIONS WILL BE LINKED TO YOUR ROCK.COM USERNAME.
This means that any other member using the Social Network may find and
contact you through your username in response to any postings and messages you
create in public areas.
Cookies are small pieces of
information stored on your hard drive, not on our site.
We use cookies on our site for a number of reasons.
First, cookies allow us to determine who is logged into the site so that
we may deliver the content that is appropriate for, and target to, each user.
Second, cookies allow us to better understand how users use our site,
which in turn helps us focus our resources on features that are most popular
with our users. You are always free
to decline our cookies if your browser permits, but our site will not work
properly in that case.
In addition to using
cookies, in some circumstances we may track or collect information about your
activities on our site by the numeric address assigned to the computer you are
using (your IP address) or by the URLs that you come from or leave to.
This information is collected and shared with our partners in an
aggregated, non-personally identifiable basis.
Please note that Rock.com allows third party advertisers that are
presenting advertisements on some of our pages to set and access their cookies
on your computer. Advertisers' use
of cookies is subject to their own privacy policies, not the Rock.com Privacy
Policy. For more information, see
the section “Third Party Advertising” below.
Rock.com users may modify
or remove any of their personal information at any time by logging into their
account, accessing their profile and changing the information stored there.
In some cases, users may also control how other members and the service
communicate with them. Please be
advised, however, that, to the extent that such information is also stored in
other databases, we cannot always ensure that such corrections or deletions will
immediately reach the other databases. Also,
you cannot manually change your IP address, although we may change it
automatically.
Receipt of product/service
announcements, administrative messages, special offers, newsletters,
advertisements and other communications from Rock.com and its third-party
providers is a condition of Rock.com membership, and you will not be able to opt
out of receiving them. To stop
receiving any such communications, you must cease using all services on the
Rock.com site.
Protecting
the privacy of children is VERY important to us.
For that reason, the Rock.com site
is not directed to children under the age of 13, and we do not structure any
part of our services to attract anyone under the age of 13.
Our system does not allow anyone who indicates they are under the age of
13 to join as a subscriber, and certain services on our site will not allow
anyone who indicates they are under the age of 18 to use such services.
We will not knowingly
collect or use any personal information from children that we know to be under
the age of 13. In addition, we will
delete any information in our database that we know originates from a child
under the age of 13. Although
advertisements promoting Rock.com on third-party Web sites may unintentionally
reach children under 13, Rock.com does not target advertising to children
in that age range. If you, as a
parent or guardian, object to, or have concerns regarding, your child’s use of
the Rock.com Web site, you may send Rock.com an email at
info@rock.com
requesting cancellation of your child’s account.
Upon receipt of such message and upon reasonable verification of your
identity, Rock.com will terminate and delete the child’s account and all
associated registration information and send you an email confirmation of such
deletion; provided, however, that you should not assume that Rock.com has
received and processed your initial cancellation request until you receive such
email confirmation from Rock.com. In
addition, if parents believe their child (any age under 18) has accessed our
system without their permission, Rock.com
encourages them to install parental control software on their computers
permitting them to block their child’s access our Web site.
For
more information on Rock.com’s policies and procedures regarding children,
please see the section entitled “Children” in the TOS.
You may also visit http://www.ftc.gov/kidzprivacy
for information from the Federal Trade Commission about protecting children’s
privacy online.
We use third-party
advertising companies to serve ads when you visit our Web site.
Please note that this privacy statement covers the use of cookies and
personal information by Rock.com and does not cover the use of cookies and
personal information by any third-party advertisers.
Be aware that Rock.com is not responsible for the privacy practices of
our advertising partners. We
encourage you to use prudence and caution in clicking through to Web sites for
advertised products and services. We
also urge you to review carefully the
advertising privacy policies of our advertising partners, to the extent they are
accessible. Please
see the List of Links to Privacy Policies of Rock.com's Third Party Vendors
below.
Please note that, although Rock.com uses reasonable efforts to keep the
list complete and current, service providers change frequently and you are
encouraged to contact Rock.com if you wish to verify a particular provider or
the location of its privacy policy.
Our Web advertising
partners may set cookies. These
cookies allow the ad server to recognize your computer each time they send you
an online advertisement. In this
way, ad servers may compile information (not including your name, address, email
address or telephone number) about your visits to this and other Web sites,
where you saw certain advertisements and which ads you clicked on.
This information allows an ad network to deliver targeted advertisements
on this site and other sites about goods and services that our advertising
partners believe will be of most interest to you.
Rock.com does not have access to or control of the cookies that may be
placed by the third-party ad servers or ad networks.
In
the course of providing online advertising services to Web sites and
advertisers, certain of our advertising partners also use pixel tags (also known
as clear GIFs or Web beacons). A
pixel tag is a line of code that is placed on a Web site by the Web site owner
which enables our advertising partners to analyze advertising campaigns and the
general usage patterns of visitors to Web sites.
In all such instances, the pixel tag is programmed to collect only
anonymous information about your visit to a particular Web site.
This non-personally-identifiable information is sent to ad servers for
processing. Rock.com uses pixel tags
to better understand the traffic patterns of visitors and to enable advertising
partners to target ads to those visitors on other Web sites.
Rock.com or its advertising partners may use pixel tag information for
reporting to advertisers about Web site traffic or to deliver targeted
advertising to your browser.
Rock.com may provide
users’ Rock.com email addresses to third-party marketers and advertisers and
permit such third parties to send targeted marketing and advertisement
communications to such email addresses without the right to opt out.
However, Rock.com will never provide any users’ alternate email address
provided during registration for such purpose.
We may also provide to these third parties certain user profile
information together with user’s Rock.com email addresses to permit such third
parties to target communications to users with specific interests or other
demographics. Finally, Rock.com may
permit third-party marketers and advertisers to use the content of messages sent
through the Email Service to generate targeted advertising to users.
Rock.com takes precautions
to insure that user information is kept private.
We use reasonable security measures to protect user information stored
within our database from loss, misuse, theft of alteration.
We restrict access to user information to those employees who need access
to perform their job functions, such as our customer service personnel and
technical staff. Moreover, Rock.com
user accounts are secured by user-created passwords to prevent unauthorized
access, maintain data accuracy and ensure appropriate use of user information.
Please note that no method of transmission over the Internet, or method
of electronic storage is 100% secure, however.
Unauthorized entry or use, hardware or software failure, and other
factors may compromise the security of user information at any time.
Therefore, while we strive to use commercially acceptable means to
protect your personal information, we cannot guarantee the security of user
information. FURTHER, YOU UNDERSTAND AND ACKNOWLEDGE THAT CERTAIN INFORMATION MAY BE SHARED WITH OR COLLECTED BY THIRD PARTY APPLICATION DEVELOPERS OR OPERATORS OF SUCH APPLICATIONS ON ROCK.COM, for which Rock.com has no further control of your personal data. For any additional
information about the security measures we use on Rock.com, please contact us a info@Rock.com.
Please note that, as
further described above, Rock.com provides several third-party vendors and
providers with access to various types of user personal information solely for
the purpose of permitting such vendors and providers to furnish services to
users or the Rock.com site. To our
knowledge, such vendors and providers employ reasonable security measures to
protect user information against unauthorized access or use.
Rock.com cannot monitor or control handling of user information by our
vendors and providers, however, and their use of such information is accordingly
governed by the privacy policies and terms of service of those third parties.
From time to time, we may
make changes to this Privacy Policy. If
we make changes, we will post them on our site so users will always be aware of
what information we collect, how we use it, and when we may disclose it.
You will be bound by any changes to the Privacy Policy when you use the
site after those changes have been posted, so we encourage you to review this
Privacy Policy frequently.
If you have any questions
about this Privacy Policy, the practices of Rock.com, or your dealings with this
Web site, please contact us at info@Rock.com
or:
Rock.com, Inc.
23046 Avenida de la Carlota
Suite 600
Laguna
Hills, CA 92653
Effective
Date: October 20, 2010
ADDENDUM
TO PRIVACY POLICY
FOR
ROCK.COM STORE
This Addendum supplements
the Rock.com Privacy Policy, the terms of which are incorporated here by
reference.
The Rock.com online store
located at store.rock.com,
Rockmerch.com, MerchUniverse.co.uk, and as
distributed and syndicated throughout the web through which
users may browse and purchase various types of merchandise, is provided and
operated by Rock.com Ventures LLC (“RCV”), an affiliate and licensee of
Rock.com, Inc. In connection with
each order for merchandise, RCV requires users to provide certain order
information, including names, billing addresses, shipping addresses, credit card
information, telephone numbers, email addresses and age.
RCV uses users’ credit card numbers, addresses, phone numbers and other order information users submit to RCV to process and ship orders to such users. It may also use email addresses to send periodic order information to users. Finally, RCV may periodically use postal addresses, email addresses and other information obtained during the ordering process to mail or email store-related offers or marketing to users, and users will have no ability to opt out of receiving such offers or marketing.
RCV
uses third parties to provide credit card processing, shipping and other
services in the course of fulfilling orders for merchandise from the store.
RCV discloses certain order information to these third parties solely to
the extent necessary to provide the services requested by RCV.
These third parties may store certain order information to analyze user
behavior patterns and protect users against credit card fraud. Please
note that this privacy statement covers the use of personal information by RCV
and does not cover the use of personal information by any third-party service
provider. Be aware that RCV is not
responsible for the privacy practices of these providers.
We urge you to review carefully
the privacy policies of our service providers, to the extent they are
accessible. Please
see the List of Links to Privacy Policies of Rock.com's Third Party Vendors
below.
Please note that, although we use reasonable efforts to keep the list
complete and current, service providers change frequently and you are encouraged
to contact Rock.com if you wish to verify a particular provider or the location
of its privacy policy.
In
addition, the store site is hosted by Yahoo! Store for pages branded as Rock.com.
Yahoo! hosts the store pages, ordering system, and order data and
automatically collects order information, which Yahoo! stores for an indefinite
period of time and shares with Rock.com. If
you accessed this store through Yahoo! Shopping, Yahoo! also automatically
collects information about your shopping experience. Please
see the Yahoo! Privacy Policy
for more information about how Yahoo! uses this information.
The
store site serves cookies to permit the shopping cart feature of the store to
keep track of items placed in the cart during single shopping sessions and over
multiple sessions.
You are always free to decline
RCV’s cookies if your browser permits, but the shopping cart feature of the
site will not work properly in that case, and you may have difficulty submitting
orders.
RCV sells products for purchase by adults,
and the store site is not marketed to, or designed to attract, children.
If you are under 18, you may use the store and place orders for
merchandise only with the involvement of a parent or guardian.
LIST
OF LINKS TO PRIVACY POLICIES OF
ROCK.COM’S
THIRD-PARTY VENDORS*
http://www.ibm.com/privacy/details/us/en/
http://www.gorillanation.com/privacy/
http://www.tribalfusion.com/TribalFusion/privacy.html
http://www.casalemedia.com/privacy.html
http://www.valueclickmedia.com/privacy.shtml
http://www.cpxinteractive.com/privacy_policy.htm
http://www.brightcove.com/privacy.cfm
http://www.live365.com/w3c/policy.html
http://www.verio.com/about/legal/privacy/
http://www.ultradns.com/policy/privacy.html
http://info.yahoo.com/privacy/us/yahoo/details.html
http://www.referralblast.com/pu_privacy.htm
https://www.paypal.com/us/cgi-bin/webscr?cmd=p/gen/ua/policy_privacy-outside
http://privacy.yahoo.com/privacy/us
http://www.3dcart.com/privacy.html
*
Please note that, although Rock.com uses reasonable efforts to keep the
list complete and current, vendors change frequently and you are encouraged to
contact Rock.com if you wish to verify a particular provider or the location of
its privacy policy.